Where Can a Client Get an Invoice for Payment?
Invoices are generated by your Gatum manager and sent to your web panel automatically. You can view and download them at any time without contacting your manager.
Go to Finance → Invoices.
Each row in the table shows one invoice:
ColumnWhat...
Where Can a Client Edit Their Profile?
You can update your personal details and change your password directly from the web panel at any time.
How to Edit Profile Information
Go to Settings → Profile.
Click Edit:
On the page that opens:
Update the necessary fields:
FieldDescriptionTimezoneYour...
Where Can I See a Detailed Report on all SMS?
SMS full data gives you a complete record of every message sent through the platform – including delivery status, pricing, aggregator details, and the original message content. It is the primary place to investigate individual messages, verify billing, and troubleshoot delivery issues.
ⓘ...
Specific Settings for Personal Routing
Personal routing lets you add extra filters to a route so it only applies to specific senders, phone numbers, or message content. This is useful when you need finer control over how traffic is distributed for a particular client.
Before You Start
Make sure...
Rules for Submitting a Request to GATUM Support
To get a fast and accurate response from the Gatum support team, include the right information upfront. The details needed depend on the type of issue you are reporting.
Client-Related Issues
If your question is about a specific client account, include the client's login...
Prepayment or postpaid – what іs the difference?
Gatum supports two billing models for clients: prepayment and postpaid. You choose which model works best for each client based on your business relationship with them.
Prepayment
With prepayment, a client can only send traffic when their balance is positive. If the balance runs...
