Where Can a Client Edit Their Profile?
You can update your personal details and change your password directly from the web panel at any time.
How to Edit Profile Information
Go to Settings → Profile.
Click Edit:
On the page that opens:
Update the necessary fields:
FieldDescriptionTimezoneYour...
Rules for Submitting a Request to GATUM Support
To get a fast and accurate response from the Gatum support team, include the right information upfront. The details needed depend on the type of issue you are reporting.
Client-Related Issues
If your question is about a specific client account, include the client's login...
How to Set Up MNP HLR for a Client?
When a client's traffic goes to an MNP country, the platform needs to know which operator actually holds the number — not just the original operator assigned by prefix. You can configure a client price to check each number against the MNP...
How to Set MNP Status for Prefix?
MNP (Mobile Number Portability) status on a prefix tells the platform that phone numbers in this country or network may have been ported to a different operator. When MNP status is active for a destination, the platform uses the highest available price...
How to Schedule an SMS to Be Sent at a Specific Time?
You can schedule SMS campaigns to be sent at a specific time or within a set time window. All scheduled messages are saved in the SMS Scheduled section, where you can monitor and manage them before they go out.
Step 1: Set Up...
How to Restrict Sending Methods for a Client?
You can control which connection methods each client is allowed to use for sending SMS. By default, all methods are enabled — you can turn off any of them at any time without affecting the client's account setup.
Go to Profiles → Clients.
In...
