Where Can a Client Edit Their Profile?
You can update your personal details and change your password directly from the web panel at any time.
How to Edit Profile Information
Go to Settings → Profile.
Click Edit:
On the page that opens:
Update the necessary fields:
FieldDescriptionTimezoneYour...
Rules for Submitting a Request to GATUM Support
To get a fast and accurate response from the Gatum support team, include the right information upfront. The details needed depend on the type of issue you are reporting.
Client-Related Issues
If your question is about a specific client account, include the client's login...
How to Give Team Members Separate Access to the Main Account?
Sub-accounts let you give other people on your team access to the platform - with only the permissions they actually need. For example, you can let one person send bulk SMS but restrict access to analytics or finances.
ⓘSub-accounts only control access to...
How Can a Client Connect API Integration?
To start sending SMS via API, you need to generate an API token and configure the webhook URLs for delivery reports and incoming SMS. All of this is done directly from your web panel — no need to contact your manager.
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