Where Can a Client Edit Their Profile?
You can update your personal details and change your password directly from the web panel at any time.
How to Edit Profile Information
Go to Settings → Profile.
Click Edit:
On the page that opens:
Update the necessary fields:
FieldDescriptionTimezoneYour...
Where Can a Client Get an Invoice for Payment?
Invoices are generated by your Gatum manager and sent to your web panel automatically. You can view and download them at any time without contacting your manager.
Go to Finance → Invoices.
Each row in the table shows one invoice:
ColumnWhat...
Where Can a Client View All Their Payments?
The Financial Report page shows a full history of all payments credited to your account. You can check the amount, payment method, status, and dates at any time without contacting your manager.
Go to Finance → Financial Report.
Each row...
Rules for Submitting a Request to GATUM Support
To get a fast and accurate response from the Gatum support team, include the right information upfront. The details needed depend on the type of issue you are reporting.
Client-Related Issues
If your question is about a specific client account, include the client's login...
Parts of SMS Sent via SMPP: Collection Mechanism
When a client sends a long SMS over SMPP, the message is split into multiple parts before transmission. The platform collects all parts before forwarding them to the aggregator – this ensures the recipient receives a complete message rather than a fragment.
How...
How to View Incoming SMS?
The Incoming SMS section lets you view all SMS messages received from end users. This is useful for two-way communication campaigns or when you need to monitor replies from your contacts.
Before You Start
To receive incoming SMS, your Gatum manager needs to enable...
