When a message is held for review instead of being sent immediately, it means it was caught by one of the platform's moderation mechanisms. Understanding why this happens helps you manage traffic more effectively and configure moderation to match your workflow. Reason 1:...

Sender ID moderation lets you control which sender names your clients can use. When it's enabled, a client can't send SMS with a new sender until you approve it. This helps you keep traffic clean and avoid unexpected sender names going out. Go...

Every time you approve or reject a message during moderation, the platform saves that decision as a filter. The next time a message with similar content arrives, it is handled automatically – without going through the moderation queue again. Existing filters is...

Moderation lets you review a client's outgoing messages before they are sent. Depending on the mode you choose, either all messages or only those that trigger content filters will be held for your approval. Go to Profiles → Clients. In the client's row, click...

A Sender ID is the name or number your recipients see when they receive your SMS. Before you can use a specific Sender ID, it needs to be approved by your Gatum manager. Before You Start The Sender ID feature is only available if...