Why do SMS Get Moderated?
When a message is held for review instead of being sent immediately, it means it was caught by one of the platform's moderation mechanisms. Understanding why this happens helps you manage traffic more effectively and configure moderation to match your workflow.
Reason 1:...
Why do SIDs get moderated, and how to set it up?
Sender ID moderation lets you control which sender names your clients can use. When it's enabled, a client can't send SMS with a new sender until you approve it. This helps you keep traffic clean and avoid unexpected sender names going out.
Go...
Why Do SMS Get Into the Waiting List?
When there is not enough balance to send all messages in a campaign, the platform automatically moves the unsent SMS to the Waiting SMS queue instead of dropping them. Once you top up your balance, you can resend them manually.
For example, if...
Where Can a Client View All Their Payments?
The Financial Report page shows a full history of all payments credited to your account. You can check the amount, payment method, status, and dates at any time without contacting your manager.
Go to Finance → Financial Report.
Each row...
Where Can a Client Get an Invoice for Payment?
Invoices are generated by your Gatum manager and sent to your web panel automatically. You can view and download them at any time without contacting your manager.
Go to Finance → Invoices.
Each row in the table shows one invoice:
ColumnWhat...
Where Can a Client Edit Their Profile?
You can update your personal details and change your password directly from the web panel at any time.
How to Edit Profile Information
Go to Settings → Profile.
Click Edit:
On the page that opens:
Update the necessary fields:
FieldDescriptionTimezoneYour...
