SMS full data gives you a complete record of every message sent through the platform – including delivery status, pricing, aggregator details, and the original message content. It is the primary place to investigate individual messages, verify billing, and troubleshoot delivery issues. ⓘ...

Personal routing lets you add extra filters to a route so it only applies to specific senders, phone numbers, or message content. This is useful when you need finer control over how traffic is distributed for a particular client. Before You Start Make sure...

To get a fast and accurate response from the Gatum support team, include the right information upfront. The details needed depend on the type of issue you are reporting. Client-Related Issues If your question is about a specific client account, include the client's login...

Gatum supports two billing models for clients: prepayment and postpaid. You choose which model works best for each client based on your business relationship with them. Prepayment With prepayment, a client can only send traffic when their balance is positive. If the balance runs...

When a client sends a long SMS over SMPP, the message is split into multiple parts before transmission. The platform collects all parts before forwarding them to the aggregator – this ensures the recipient receives a complete message rather than a fragment. How...

Every time you approve or reject a message during moderation, the platform saves that decision as a filter. The next time a message with similar content arrives, it is handled automatically – without going through the moderation queue again. Existing filters is...