To get a fast and accurate response from the Gatum support team, include the right information upfront. The details needed depend on the type of issue you are reporting.
If your question is about a specific client account, include the client's login on the platform, a brief description of the problem, the time it occurred, and a screenshot if available.
If your question is about a specific aggregator connection, include the aggregator's login on the platform, a brief description of the problem, the time it occurred, and a screenshot if available.
If your question is about a specific message that was sent or failed to send, include the client login whose account submitted the SMS, the SMS ID, the recipient phone number, a brief description of the problem, the time it occurred, and a screenshot if available.
For any other question about platform functionality, include a brief description of the problem, the time it occurred, and a screenshot if available.
For questions about your lease terms, payments, or lease renewal, contact your account manager directly rather than submitting a support ticket.
Without the relevant details listed above, the support team will not be able to process your request quickly. Including them upfront avoids back-and-forth and speeds up resolution.
