Dear clients!
It is important for us to provide the best service and provide timely assistance. In order for technical support specialists to quickly and efficiently answer your question or understand the problem, please adhere to the following rules and tips.
Depending on the reason for your question, we will need certain information. Before making a support request, make sure that all information is available:
If the question is related to one of your clients, please provide:
- Client login on the platform;
- Brief description of the problem with the time of its occurrence, if possible;
- A screenshot that will show the question or problem in more detail, if possible.
If the question is related to one of your aggregators, please provide:
- Aggregator login on the platform;
- Brief description of the problem with the time of its occurrence, if possible;
- A screenshot that will show the question or problem in more detail, if possible.
If the question is related to any sent or unsent SMS, please provide:
- Login of the client on the platform, whose account sent SMS;
- SMS ID;
- The phone number to which the SMS was sent;
- Brief description of the problem with the time of its occurrence, if possible;
- A screenshot that will show the question or problem in more detail, if possible.
If the question is related to other functionality of the platform, please provide:
- Brief description of the problem with the time of its occurrence, if possible;
- A screenshot that will show the question or problem in more detail, if possible.
If the question is related to the terms of your lease, payment, extension of the lease period, and so on, contact your manager.
Without the information provided, our specialists will not be able to process your request quickly and efficiently.
Thanks for understanding,
GATUM Team!
