{"id":9090,"date":"2021-10-07T20:41:21","date_gmt":"2021-10-07T17:41:21","guid":{"rendered":"https:\/\/gatum.io\/sin-categorizar\/como-puede-un-cliente-averiguar-el-motivo-del-bloqueo-de-sms\/"},"modified":"2024-02-28T12:51:03","modified_gmt":"2024-02-28T10:51:03","slug":"como-puede-un-cliente-averiguar-el-motivo-del-bloqueo-de-sms","status":"publish","type":"post","link":"https:\/\/gatum.io\/es\/como-puede-un-cliente-averiguar-el-motivo-del-bloqueo-de-sms\/","title":{"rendered":"\u00bfC\u00f3mo puede un cliente averiguar el motivo del bloqueo de SMS?"},"content":{"rendered":"\n

La plataforma SMPP GATUM est\u00e1 dise\u00f1ada de tal manera que minimiza los costos de los mensajes SMS y los hace efectivos. Por lo tanto, si el SMS se envi\u00f3 de forma incorrecta, se pasa a la pesta\u00f1a Blocked SMS, donde se mostrar\u00e1n los motivos del bloqueo del env\u00edo para su posterior eliminaci\u00f3n. \u00a1IMPORTANTE! El pago por SMS, cuyo env\u00edo fue bloqueado, no se cobra, el saldo del cliente no cambiar\u00e1.<\/p>\n\n\n\n

Para que el cliente pueda ver qu\u00e9 SMS se bloquearon y solucionar el problema, debe:<\/p>\n\n\n\n

    \n
  1. Vaya a Traffic -> Blocked SMS en el panel del cliente.<\/li>\n\n\n\n
  2. Una l\u00ednea muestra toda la informaci\u00f3n sobre un SMS bloqueado.<\/li>\n<\/ol>\n\n\n\n

    La informaci\u00f3n sobre el contenido de SMS se muestra en el lado izquierdo.<\/p>\n\n\n\n

    \"brief-information-about-the-content-of-the-blocked-sms\"<\/figure>\n\n\n\n

    El lado derecho muestra informaci\u00f3n sobre el motivo del bloqueo de SMS.<\/p>\n\n\n\n

    \"the-reason-of-blocking-sms\"<\/figure>\n\n\n\n

    3. Despu\u00e9s de haber analizado el motivo del bloqueo, el cliente puede solucionarlo \u00e9l mismo o puede ponerse en contacto con su gerente, que est\u00e1 comprometido con su soporte t\u00e9cnico.<\/p>\n\n\n\n

    Si tiene una gran cantidad de SMS bloqueados y necesita encontrar uno, use el filtro en la parte superior de la p\u00e1gina, lo ayudar\u00e1 a hacerlo de manera r\u00e1pida y precisa.<\/p>\n\n\n\n

    \"search-line-tho-find-needed-blocked-sms\"<\/figure>\n\n\n\n

    Estas son las razones por las que se puede bloquear el env\u00edo de SMS:<\/p>\n\n\n\n

      \n
    1. ‘no_money’ => ‘Insufficient Funds’<\/li>\n\n\n\n
    2. ‘reseller_no_money’ => ‘Insufficient Funds. Contact with your Account manager’<\/li>\n\n\n\n
    3. ‘phone_code_client’ => ‘The Client is not open direction’<\/li>\n\n\n\n
    4. ‘package_reseller’ => ‘The Route has no money’<\/li>\n\n\n\n
    5. ‘phone_code_reseller’ => ‘Not open in the direction of the reseller’<\/li>\n\n\n\n
    6. ‘blocked_sender’ =>  ‘Sender in Black list on aggregator’<\/li>\n\n\n\n
    7. ‘no_aggr_price’ => ‘Is not open direction’<\/li>\n\n\n\n
    8. ‘no_client_price’ => ‘The Client has no price for this destination’<\/li>\n\n\n\n
    9. ‘no_reseller_price’ => ‘There is no price set for this destination’<\/li>\n\n\n\n
    10. ‘no_source_price’ => ‘No cost to the aggregator’<\/li>\n\n\n\n
    11.  ‘no_mcc_mnc’ => ‘Can’t identify a destination’<\/li>\n\n\n\n
    12. ‘phone_in_black_list’ => ‘Phone in black list’<\/li>\n\n\n\n
    13. ‘user_not_allowed_sending_to_this_aggregator’ => ‘Client settings do not allow sending traffic to this aggregator’<\/li>\n\n\n\n
    14. ‘reseller_not_allowed_sending_to_this_aggregator’ => ‘The route settings do not allow sending messages to this network’<\/li>\n\n\n\n
    15. ‘no_active_aggregator’ => ‘No Active Aggregator’<\/li>\n\n\n\n
    16. ‘not_registr_originator’ => ‘Sender is not allowed’<\/li>\n\n\n\n
    17. ‘incorrect_originator’ => ‘Incorrect Sender (Numeric sender should be with length 3-15 symbols or Alpha-numeric should be not longer then 11 symbols)’<\/li>\n\n\n\n
    18. ‘blocked_by_moderation’ => ‘SMS was blocked by Moderation rules’<\/li>\n\n\n\n
    19. ‘ip_block’ => ‘Blocked by IP’<\/li>\n\n\n\n
    20. ‘invalid_message_length’ => ‘Invalid message length’<\/li>\n\n\n\n
    21. ‘incorrect_phone’ => ‘Incorrect phone number’<\/li>\n\n\n\n
    22. ‘blocked_originator’ => “Sender already blocked at Aggregator’s config”<\/li>\n\n\n\n
    23. ‘incorrent_phone’ => “Incorrect number”<\/li>\n\n\n\n
    24. ‘unsupported_encoding’ => “Unsupported Message content encoding”<\/li>\n<\/ol>\n\n\n\n

      Despu\u00e9s de solucionar el problema, cree y env\u00ede SMS nuevamente.<\/p>\n\n\n\n

      Esta es la facilidad con la que el cliente puede encontrar el motivo del bloqueo de los SMS.<\/p>\n","protected":false},"excerpt":{"rendered":"

      La plataforma SMPP GATUM est\u00e1 dise\u00f1ada de tal manera que minimiza los costos de los mensajes SMS y los hace efectivos. Por lo tanto, si el SMS se envi\u00f3 de forma incorrecta, se pasa a la pesta\u00f1a Blocked SMS, donde se mostrar\u00e1n los motivos del bloqueo del env\u00edo para su posterior eliminaci\u00f3n. \u00a1IMPORTANTE! El pago […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[93],"tags":[],"class_list":["post-9090","post","type-post","status-publish","format-standard","hentry","category-blocked-sms-c-es"],"yoast_head":"\n\u00bfC\u00f3mo puede un cliente averiguar el motivo del bloqueo de SMS? - Full-featured SMS platform \u2013 GATUM by SempiCo Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gatum.io\/es\/como-puede-un-cliente-averiguar-el-motivo-del-bloqueo-de-sms\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfC\u00f3mo puede un cliente averiguar el motivo del bloqueo de SMS? - Full-featured SMS platform \u2013 GATUM by SempiCo Solutions\" \/>\n<meta property=\"og:description\" content=\"La plataforma SMPP GATUM est\u00e1 dise\u00f1ada de tal manera que minimiza los costos de los mensajes SMS y los hace efectivos. Por lo tanto, si el SMS se envi\u00f3 de forma incorrecta, se pasa a la pesta\u00f1a Blocked SMS, donde se mostrar\u00e1n los motivos del bloqueo del env\u00edo para su posterior eliminaci\u00f3n. \u00a1IMPORTANTE! 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