{"id":7799,"date":"2021-08-25T01:14:52","date_gmt":"2021-08-24T22:14:52","guid":{"rendered":"https:\/\/gatum.io\/sin-categorizar\/como-bloquear-desbloquear-un-cliente\/"},"modified":"2024-02-28T12:50:52","modified_gmt":"2024-02-28T10:50:52","slug":"como-bloquear-desbloquear-un-cliente","status":"publish","type":"post","link":"https:\/\/gatum.io\/es\/como-bloquear-desbloquear-un-cliente\/","title":{"rendered":"\u00bfC\u00f3mo bloquear \/ desbloquear un cliente?"},"content":{"rendered":"\n

Hay una funci\u00f3n en la plataforma GATUM que es responsable del bloqueo suave de un cliente. El bloqueo se llama suave porque el cliente a\u00fan puede crear nuevos SMS, pero no se enviar\u00e1n. Esto se hace con el fin de evitar la p\u00e9rdida de los SMS creados por el cliente en caso de que se requiera un bloqueo urgente. Se esperar\u00e1n SMS de clientes bloqueados en la pesta\u00f1a Queue of SMS en el panel de administraci\u00f3n. La funcionalidad de la pesta\u00f1a Queue of SMS <\/a>se describe en detalle en el Admin panel -> Queue of SMS.<\/p>\n\n\n\n

Para bloquear a un cliente, debe:<\/p>\n\n\n\n

    \n
  1. Vaya a la p\u00e1gina Profiles -> Clients en el panel de administraci\u00f3n.<\/li>\n<\/ol>\n\n\n\n

    2. En la l\u00ednea del cliente que necesita, en el bloque Acciones, haga clic en el icono de parada. Si el estado actual del cliente es \u201cUnblocked\u201d, el icono se mostrar\u00e1 en azul. Si el estado actual del cliente es \u201cBlocked\u201d, el icono se mostrar\u00e1 en rojo.<\/p>\n\n\n\n

    \"button-to-block-a-client\"<\/figure>\n\n\n\n

    3. Una vez que haya hecho clic en el icono y el cliente est\u00e9 bloqueado, aparecer\u00e1 el mensaje “User (client name) is blocked” en el campo verde en la parte superior.<\/p>\n\n\n\n

    \"successfully-blocked-client\"<\/figure>\n\n\n\n

    4. El cliente est\u00e1 bloqueado. Sus mensajes se ponen en cola pero no se env\u00edan.<\/p>\n\n\n\n

    Para desbloquear un cliente es necesario:<\/p>\n\n\n\n

      \n
    1. Vaya a la p\u00e1gina Profiles -> Clients en el panel de administraci\u00f3n.<\/li>\n\n\n\n
    2. En la l\u00ednea del cliente que necesita, en el bloque Actions, haga clic en el icono rojo de parada.\n<\/li>\n<\/ol>\n\n\n\n
      \"button-to-unblock-a-client\"<\/figure>\n\n\n\n

      3. Despu\u00e9s de hacer clic en el icono y desbloquear el cliente, en la parte superior, en el campo verde, aparecer\u00e1 la inscripci\u00f3n \u201cUser (client name) is unblocked\u201d.<\/p>\n\n\n\n

      \"successfully-ublocked-client\"<\/figure>\n\n\n\n

      4. El cliente est\u00e1 desbloqueado. Sus mensajes se ponen en cola y se env\u00edan.<\/p>\n\n\n\n

      As\u00ed de f\u00e1cil es bloquear y desbloquear el env\u00edo de contenido del cliente a trav\u00e9s del panel de administraci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Hay una funci\u00f3n en la plataforma GATUM que es responsable del bloqueo suave de un cliente. El bloqueo se llama suave porque el cliente a\u00fan puede crear nuevos SMS, pero no se enviar\u00e1n. Esto se hace con el fin de evitar la p\u00e9rdida de los SMS creados por el cliente en caso de que se […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[269],"tags":[],"class_list":["post-7799","post","type-post","status-publish","format-standard","hentry","category-clients-es"],"yoast_head":"\n\u00bfC\u00f3mo bloquear \/ desbloquear un cliente? - Full-featured SMS platform \u2013 GATUM by SempiCo Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gatum.io\/es\/como-bloquear-desbloquear-un-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfC\u00f3mo bloquear \/ desbloquear un cliente? - Full-featured SMS platform \u2013 GATUM by SempiCo Solutions\" \/>\n<meta property=\"og:description\" content=\"Hay una funci\u00f3n en la plataforma GATUM que es responsable del bloqueo suave de un cliente. El bloqueo se llama suave porque el cliente a\u00fan puede crear nuevos SMS, pero no se enviar\u00e1n. 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